Terms of Use

Last update: 01/01/2021


These terms of use (the "Terms") and our conditions of sale and services (the "Conditions") and our Privacy Policy will apply to uses of the www.numihealth.com (the "Site") and the Numi app (the "App", and together with the Site, the "Portals"), including every order you place with us. No other terms and conditions will apply unless we agree to them in writing.

If you find yourself unable to agree to these Terms, the Conditions, or our Privacy Policy, then you must not use this site or order products or services from it. Each time you submit an order for the products and services, you will be required to accept these terms, the conditions and the privacy statement.

Who we are

The Products & Services are provided by Numi Health Inc. (the "Company" or "we" or "us") registered in Alberta.

No medical advice

Please note the information contained on the Portals is for education and general reference only. Neither the Portals nor our Services constitute medical advice and are not intended to replace medical advice which should be provided by a qualified and registered healthcare professional. If you need medical advice, you should contact a healthcare professional.

Acceptance of the terms

Each time you click on the Site or use the App, you are deemed to have accepted the Terms and the Privacy Policy in the form they are published at that particular time. Notwithstanding this, you will be required to give your formal acceptance of the Terms and the Conditions each time you submit an order to us. You agree that we may at any time change these Terms, the contents on the Site or App, the Conditions or the Privacy Policy.



means the account held by us in your name and which holds the information submitted by you to us;

Accredited Laboratory

means the laboratory or laboratories that we may select as our testing services provider at any time; which laboratory will be accredited by the responsible regulator;


means any item, data, material, information, software, images, photos, advertisements, trademark or Services mark, sounds, videos, marks, expressions, views or opinions, which appear on the Site or App;


means the online submission page, which may be used by a user to submit queries;

Intellectual Property Rights

means for the purposes of these Terms, trademarks, Services marks, trade and business names, domain names, rights in designs, patents, copyrights, database rights, moral rights and rights in know-how and other intellectual property rights in each case whether registered or unregistered and including applications for the grant of the foregoing and all rights or forms of protection having equivalent effect to any of the foregoing, which may subsist anywhere in the world;


means an offer by a user to purchase Services and one or more Products from us;


Password means a letter number symbol combination required to access and use the Site and the Services;

Privacy Policy

means the privacy statement referred to on the Site and App;

Point-of-Care Device

means a medical device approved by Health Canada and/or the FDA that may be used in the delivery of the Services;


means a product for storage or analysis of a blood, urine, saliva or fecal sample in it, or an approved substance used for intramuscular or intravenous injection, including vaccines;


means a human blood, urine, saliva or fecal specimen;


means collection and testing of Sample(s) at an Accredited Laboratory or in a Point-of-Care device, and providing you with the Test Information, or the intramuscular or intravenous injection of substances, including vaccines;

Us or We

means the Company (Numi Health Inc.);


"virus" or "worm", "Trojan horse", "trap door", "Software Switch", "time" or "logic bomb", "disabling code" or "routines", or "expiration dates";

You or your

means the user of the Site or App.

Any reference express or implied to a law in these Terms, includes: (i) references to that law as amended, extended or applied by or under any other law, before or after the date of these Terms; (ii) references to any law which that law re-enacts, with or without modification; and (iii) references to any sub-ordinate legislation made before or after the date of this Agreement under any law, including one within (i) or (ii).


It is your responsibility to review testing requirements for your destination and airline prior to booking.

Numi does not guarantee that test results will be available at the time required by the patient. The patient acknowledges that risk and waives any claim against Numi for loss, damage, or expense that the patient may have as a result, including, but not limited to, costs of travel.

If your results are not accepted by authorities due to lack of information on the report and not due to a "positive" result, and not due to the time of collection or the time of report/result, Numi will refund the full cost if requested in writing at info@numihealth.com within 30 days of collection.

Any cancellations or changes to the type of service ordered will incur a 5% administration fee applied to the original booking charge.

For a full refund please contact our team at [1]info@numihealth.com within 24 hours after initial booking. Any cancellations or changes to the type of service ordered 24 hours after booking will incur a 5% administration fee applied to the original booking charge. Refunds may take up to 2 weeks to appear on your bank or credit card statement.

If your need to rebook due to any changes in your travel itinerary, cancel your current booking and rebook with the new dates.

There are no refunds once a travel certificate or test result has been issued to the patient. Numi is under no obligation to issue a written test result of travel certificate unless the Service has been fully paid for in advance.


The Content includes copyrighted works proprietary to the Company. All Content in the Portals is copyrighted as a collective work of the Company pursuant to applicable copyright law. User agrees to comply with any additional copyright notices, information, or restrictions contained in any Content available on or accessed through the application. Users of the application may use the Content only for their personal, non-commercial use. User may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part. Content may not be reverse engineered unless specifically authorized by the owner of the applications patent and/or copyright.



We are the owner or the licensee of all Intellectual Property Rights in the Site and App and in the material published on it (except where content is specifically identified as third-party content). Those works are protected by applicable intellectual property and other laws around the world. All such rights are reserved.


When you access the Portals, you undertake: (i) that you are over 18 years of age, (ii) resident in Canada or a country from where we will accept Samples (as identified in the Portals) and you are accessing the Portals from a phone or other device in one of those countries, (iii) that you are using the Portals in your own name and not on behalf of anyone else; (iv) that you will not allow any other person to use the Portals under your name, nor will you in using the Portals pretend you are someone else, or seek to disguise your identity; and (v) that you are only using the Portals, the Products and the Services for your own benefit and not for the purposes of providing Services to others.

Subject to the undertakings you give in these Terms, we grant you a non-exclusive, non-transferrable right and licence to use the Portals and any software on our server which is enabled by your use of the Portals, solely to access the Portals and Services.


When you register with us, you undertake that the details you provide us with are true, accurate and complete and that you will tell us promptly of any changes to these details. To ascertain how we process your personal data, please click on our Privacy Policy at the foot of the front page of the Site or within the App.

Part of the information you are required to provide to register with us is a Password. This is generated by you. You are responsible for ensuring that any Password (or any substitute Password) you use to register or to access your Account (after registration) is kept confidential, only used by you and is not used by or disclosed to others.

You are also responsible for: (i) all transactions or activities carried out using your Account and password; and (ii) ensuring that when you access the Account that the system, you use to access the Account is secure, is not left unattended unless you have fully exited the Account and that your password is not retrievable from the system by others.

You are responsible for notifying us if you know or suspect that your Account or password might be known to a third party. If you fail to do so, you will be liable and fully responsible until you notify us.

You undertake:
  • not to use meta tags or any other hidden text using our name without our written consent. You also undertake not to link or attempt to link the Site with other sites or Services or use meta tags or other devices containing any reference to us in order to direct a person to any other site of Services;
  • not to use the Portals in any way that causes, or is likely to cause, the Portals or access to them to be interrupted, damaged or impaired in any way;
  • not to provide content that contains Viruses, or which is confidential to others or which infringes the Intellectual Property Rights of any other person;
  • to use the Portals, the Content, the Products and the Services for lawful purposes only; and
  • not to use the Portals, the Content, the Products and the Services as the case may be:
    • for resale;
    • in any way that is unlawful or fraudulent, or that breaches any applicable local, national or international law or regulation;
    • for the purpose of harming or attempting to harm minors in any way;
    • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
    • to knowingly transmit any data, send or upload any material that contains Viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

This Portals and the Contents are based on Health Canada, World Health Organisation and Alberta Health published information and information from our Accredited Laboratories and manufacturers of Products in relation to COVID-19, influenza, sexually transmitted infections, fertility health, general health matters and cancers across multiple territories. We do not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any user of this Site or any other person or entity. Reliance upon any such advice, opinion, statement, or other information shall also be at your own risk.

As a user of the Site, and subject to these Terms, you are authorised to view Content only for your own personal, non-commercial use without any right to download, copy, or adapt any Content, unless expressly permitted to do so. However, in doing so you undertake not to reproduce, duplicate, copy or re-sell any part of the Portals or Content, and not to access without authority, interfere with, damage or disrupt the Portals.

The Contents may be used for general informational purposes only. If you use the Portals, you agree to these terms. If you do not agree to them, do not use the Portals. All reference values are for adults if not otherwise stated. Reference values should not be regarded as absolute indicators of health and disease. Reference intervals should be used with caution, since values for healthy individuals often overlap significantly with values for persons with disease. Laboratory values may vary significantly because of differences in methodology and mode of standardization. Therefore, laboratory values in individual institutions may differ from those in this application.


The App was developed by the Company to provide information. Information is believed to be accurate at the time it is created. However, information may become outdated over time. Information in the application may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. There may also be improvements or changes in the products and services described in the App at any time without notice. It is important that you rely on the advice of an appropriate professional. Nothing contained in any presentation is to be construed as medical, legal, investment, financial, or other advice. This information is not intended to be a substitute for such advice. The Company does not endorse any specific methods of treatment. It is up to the individual health care professional to use their best medical judgment when determining appropriate patient care or surgical techniques. Individuals are advised to consult their health care professionals for full information about the potential adverse reactions from use of the Contents. We will use reasonable efforts to include accurate and up-to-date information in the application, but we make no warranties or representations as to its accuracy. All users agree that all access to and use of the application is at their own risk.

All users acknowledge that for negative test results do not preclude SARS-CoV-2 infection and should not be used as the sole basis for patient management decisions. Negative results must be combined with clinical observations, patient history and epidemiological information. Optimum specimen types and timing for peak viral levels during infections caused by SARS-CoV-2 have not been determined. Collection of multiple specimens or types of specimens may be necessary to detect the virus. Improper specimen collection and handling, sequence variability under primers/probes, or viruses present below the limit of detection may lead to false negative results. Positive and negative predictive values of testing are highly dependent on prevalence. False negative test results are more likely when prevalence is high.


The Content is for informational and educational purposes only and is not a substitute for the professional judgment of the health care professional in diagnosing and treating patients. We do not give medical advice, nor do we provide medical or diagnostic services. Your reliance upon Content obtained by you on or through the application is solely at your own risk.

Disclaimers and exclusions from liability

  • The Content is provided "as is", without warranty of any kind, either express or implied, including, without limitation, warranties of satisfactory quality, merchantability, and fitness for a particular purpose. Nor is any warranty provided that the Content or any of it is non-infringing of the intellectual property rights of any third party.
  • We specifically do not make any warranties or representations as to the accuracy or completeness of any such Content or that the Content is up to date.
  • We may procure others, to add to, change, improve or update the Content on this Site without notice. We may also modify the Services or the Products at any time.
  • Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of the Portals, or the Content including, without limitation, any fault, error, omission, from the content or interruption or delay or non-availability of the Portals or the Services. The use of the Portals and the Services is at the user's sole risk.
  • Under no circumstances, including but not limited to negligence, shall we be liable for any direct, indirect, incidental, special or consequential damages, even if we have been advised of the possibility of such damages, incurred by you or by any user in connection with the Portals or in connection with the use, inability to use or results of use of the Portals, any websites linked to it and any materials posted on it, including without limitation any liability for:
    • loss of data;
    • loss of reputation;
    • loss of income; and
    • any losses incurred by any third parties.
  • Each user specifically acknowledges and agrees that we are not liable for any conduct of any other user of the Portals.
  • We shall not be in breach of any provision of these Terms, caused by your failure to observe any of your obligations or undertakings contained within the Terms.


Failure by you to comply with these Terms constitutes a material breach of these Terms and may result in us taking all or any of the following actions:
  • immediate, temporary or permanent withdrawal of your right to use our Portals;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and solicitor client legal costs) resulting from the breach; and
  • further legal action against you.


We may revise these Terms, the Conditions and the Privacy Policy at any time. You will be required to accept each of these in the form they are then in every time you submit an Order as they are legally binding on you.


The Portals may contain links and references to third-party web sites. The linked sites are not under our control, and we are not responsible for the content of any linked site or any link contained in a linked site. We provide these links only as a convenience, and the inclusion of a link or reference does not imply the endorsement of the linked site by us.


The construction, interpretation and application of these Terms, shall be governed by the laws of Alberta. In using our Site or App, you agree to submit to the exclusive jurisdiction of the courts of Alberta in respect of any dispute arising hereunder.


While we endeavour to ensure the Portals are accessible at all times during a normal working day, we accept no responsibility for the Portals being inaccessible or unavailable at any time.


Failure or delay by us to enforce any of these Terms will not constitute a waiver of our rights against you and does not affect our right to require further performance thereof.


If any part of these Terms becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of these Terms will remain in full force and effect.


If you have any concerns about material which appears on our Site, please contact us at info@numihealth.com.

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